If your question is not answered by the below information please contact us at firstname.lastname@example.org
When can I expect my order to arrive?
We offer Standard Postage through Australia Post. Estimated timeframes for delivery are:
NSW Metro areas: 2-4 business days
Other Australian Metro areas: 5-8 business days
NSW Country areas: 5-7 business days
Other Australian Country areas: Calculate here using '2042' as the 'from' postcode, and add 2 days to allow for printing.
We are working on offering Express Shipping once we can cut down our printing turnaround times. If you need something ASAP, please contact us.
We do not currently offer International Delivery but we are working to make this an affordable reality.
How much do I pay for postage?
Shipping is free when you buy more than one artwork. Otherwise we have a flat rate of $9.
If I am unhappy with my order how can I return it?
If you aren’t satisfied with the quality of your print you can lodge a return form here
and we will help organise return shipping and process your refund. Your feedback will help us improve Easely for all.
If my order arrives damaged how can I receive a refund?
We seal artworks carefully to prevent wet weather damage, however if your item does show up with damage to the artwork please lodge a damage form here.
We will then process your refund and look at how we can better deliver to you in future.
How do you keep track of the quantities of your limited edition prints?
We have strict inventory tracking and agreements in place with our artists to ensure we only sell 100 prints of each artwork. These will be the only 100 versions to ever exist, aside from the original. At the back of each artwork is the version number, i.e. 1/100, and you receive a certificate of authenticity too.
What type of stock (paper) are Easely artworks printed onto?
To ensure durable, vibrant prints, Easely's fine art giclee prints are done on 310gsm Ilford Textured Cotton Rag (aka super thick, museum quality paper). Your artwork will last decades!
What is the best way to frame my prints?
For framing, most department stores will stock A3, A2 and A1 frames at affordable prices. If you’re hanging your print in direct sunlight we recommend talking to your local framing store so they can craft something that will keep your print safe from fading.
Tip: Buy a larger frame if you want to have a white mat board border around the edge.
How can I submit artwork to Easely?
If you are interested in selling your artwork with Easely, or want to find out more, please contact us.